The Flower Studio Ltd Terms & Conditions

By submitting your order and payment details, you consent to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the site.

1. Our Products

1.1 Products are subject to availability. If we cannot supply your chosen item, we reserve the right to substitute a product of equivalent value, quality and colour.

1.2 If we cannot provide your chosen item or a suitable substitution, we will advise you as soon as possible and refund your payment in full within 30 days.

1.3 We may deliver some flowers in buds to increase vase life.

2. Prices

2.1 Prices listed are valid for 14 days after placing your order.

2.2 Prices exclude delivery charges.

3. Orders / Payment

3.1 In order to fulfil your order, we require all necessary fields contained within the order form to be completed with the relevant information.

3.2. Payments can only be made through our website or in person at our shop.

3.3. We do not accept payment in the form of a cheque.

4. Delivery

4.1 Delivery charges will not apply to any order over £40.

4.2 Should a timed delivery be requested, we will endeavour to comply with the request but cannot be bound in any way to guarantee such a request.

4.3 Orders received on Sundays or Public Holidays will be processed the next working day. We do not deliver on Sundays or public holidays (except Mother’s day).

4.4 Where incorrect personal and delivery details have been supplied, problems or delays in delivery may result, therefore please ensure that you have included the full address details of the intended recipient and your daytime telephone number or e-mail address so that we can notify you in the event that any delivery problems occur.

4.5 Whilst we will make every effort to ensure delivery on the requested date, you acknowledge that in infrequent circumstances, delivery on the requested terms will not be possible. In this event, you will be given prior notice wherever possible, and we shall either make alternative arrangements or refund your payment in full (as per 1.2).

4.6 Where a third party is involved during delivery, such as hospitals, schools, or offices, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

4.7 If there are difficulties in delivering your order to the intended recipient, we reserve the right to contact the recipient using the contact details you provide on the order. Should the recipient not be home, we will attempt to deliver to a neighbour or post a card through the letterbox informing them that a delivery has been attempted.

4.8 in the instance of us being unable to execute delivery due to missing information, incomplete address, the order being refused by the recipient, nobody available at the address, or not being able to find neighbours to accept delivery, we may resend new order minus redelivery costs when delivery becomes possible.

4.9 if redelivery is not requested, we may, at our discretion, refund order value minus delivery costs if original delivery has been attempted

5. Cancellation

5.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date.

6. General

6.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site, and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Site. Changes will be effective five hours after posting any such change, and all subsequent dealings between you and us shall be on the new terms and conditions.

6.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason.

6.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions are held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

6.4 We shall ensure that we comply with the requirement of all current data protection legislation, including, without limitation, the Data Protection Act 1988 (as replaced, modified or re-enacted from time to time). We shall only use personal data from you to fulfil our obligations under these Terms and Conditions and as stated in our Privacy Policy.